You have the Statutory Right to cancel your order within 14 days after receiving your order. Please note that you will need to cover the cost of sending the products back to our workshop within this time period if the products are not faulty. We recommend that you send the items via recorded delivery to guarantee that we have received it via a postal tracking number. We will not accept responsibility for lost parcels. In order to receive a refund the products must be unopened, sealed and in the same packaging and condition they were sent to you in. We will not accept responsibility for damaged products and products that have been opened unless a reaction to the product has been reported.
In the unlikely event that we have sent you incorrect or damaged items, please contact us and send us the items as soon as possible in their original packaging and box to our workshop address that will be emailed to you for a full refund or replacement. We will send you a pre-paid Hermes postage label to attach to the parcel and a Hermes courier will pick it up from your address. You will receive a refund back to your method of payment within 14 days of us receiving and examining the item(s).
Please note that due to their handmade nature the product may differ slightly in weight between 90g to 110g (the average weight being 100g).
Special orders for customised products for event favours and are non-refundable and non-exchangeable.
To cancel an order or return items, please call +44(0)20 8191 9999 or email info@datesgallery.com stating your order reference number and reasons for the return. We will reply to you within 24 hours and send you the workshop address for any product returns.
